Helpdesk Support

If you are a current client and are having any problems please use the form below to send an email to our helpdesk. One of our trained IT Engineers will get back to you as soon as possible.

Please note: Response time is 24 hours for our regular customers.

Please note: If you have a Vital Services agreement response time is 4 hours either 8:30am-5pm business days or 24x7 depending on your agreement terms.

Your request has been submitted to the helpdesk. One of our staff will be in contact with you as soon as possible.

Live Remote Support

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

Step 1: Simply type your question or the nature of your problem in the box below. Then click the button to proceed.

Step 2: You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.

Step 3: Your support representative will chat with you online to obtain the details of the problem.

Please Note: Live Remote Support is to be used either by clients with Vital Services or whom have been requested by support to access the page.